- Severity
- MODERATE
- Status
- OPEN
- Owner
- Retail Banking
- Root cause
- Change management
- Test failure
- Operating effectiveness (COE)
- Opened
- 2026-04-10
- Due
- 2026-08-31
- Closed
- —
82 days old as of 2026-07-01
One product fee change lacked documented testing before deployment.
PARTIAL
tested 2026-04-02
This issue records a COE failure, shown first.
Control Operating Effectiveness (COE)
Procedures evaluating whether the control operated over the testing period.
- 1.Select 25 fee configuration changes from the period and confirm each carries test evidence and approval predating deployment.
- 2.Confirm no sampled change was deployed before its approval was recorded.
- 3.For any change deployed without complete testing or approval evidence, confirm it was identified and remediated.
Control Design Assessment (CDA)
Procedures evaluating whether the control is designed adequately.
- 1.Obtain and read the fee-change procedure; confirm it requires documented testing and approval prior to deployment.
- 2.Confirm the approval step is independent of the person making the configuration change.
Related issues
Same root cause or a shared entity
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- Branch Operations Network12 of 12 pts
100% of this entity’s issue pressure
Annual priority score: 32 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- MODERATE severity: 12
Linked entities
- Branch Operations Network
BUSINESS UNIT · MODERATE