- Severity
- MODERATE
- Status
- IN PROGRESS
- Owner
- Procurement & TPRM
- Root cause
- Third party
- Test failure
- Operating effectiveness (COE)
- Opened
- 2026-01-08
- Due
- 2026-07-31
- Closed
- —
Two SOC report exceptions lack documented management responses.
tested 2025-12-15
This issue records a COE failure, shown first.
Control Operating Effectiveness (COE)
Procedures evaluating whether the control operated over the testing period.
- 1.Select 25 critical vendors and confirm each SOC report was reviewed within the annual cadence.
- 2.For reports with exceptions, confirm a documented management response exists.
- 3.Confirm vendors without a current SOC report on file were escalated for a compensating assessment.
Control Design Assessment (CDA)
Procedures evaluating whether the control is designed adequately.
- 1.Obtain and read the vendor SOC review procedure; confirm it defines the critical-vendor population and the annual review cadence.
- 2.Confirm the procedure requires documented follow-up on report exceptions, not just receipt of the report.
Related issues
Same root cause or a shared entity
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- Third-Party Loan Servicer12 of 15 pts
80% of this entity’s issue pressure
Annual priority score: 38 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- MODERATE severity: 12
- Vendor Risk Management12 of 12 pts
100% of this entity’s issue pressure
Annual priority score: 32 · issue pressure carries 15% weight in the active model — one factor among several behind that score.
- MODERATE severity: 12
Linked entities
- Third-Party Loan Servicer
VENDOR · HIGH
- Vendor Risk Management
PROCESS · MODERATE