- Severity
- MODERATE
- Status
- CLOSED
- Owner
- Vendor Management
- Root cause
- Third party
- Test failure
- Not raised from control testing
- Opened
- 2025-06-15
- Due
- 2025-12-31
- Closed
- 2025-11-28
166 days old as of 2026-07-01
Servicer complaint queues exceeded response standards; process remediated.
Cited control
This issue was not raised against a control.
Related issues
Same root cause or a shared entity
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- Third-Party Loan Servicer3 of 15 pts
20% of this entity’s issue pressure
Annual priority score: 38 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- Closed within the year, residual signal: 12 x 0.25 = 3
Linked entities
- Third-Party Loan Servicer
VENDOR · HIGH