- Severity
- MODERATE
- Status
- IN PROGRESS
- Owner
- Finance Operations
- Root cause
- Process gap
- Test failure
- Not raised from control testing
- Opened
- 2025-11-20
- Due
- 2026-08-31
- Closed
- —
223 days old as of 2026-07-01
Exception handling relies on undocumented manual steps known to two staff.
Cited control
This issue was not raised against a control.
Related issues
Same root cause or a shared entity
- Prior pen test findings unresolvedCOEMODERATE
- Payment reconciliation breaks aged beyond SLACOEHIGH
- EUC inventory staleCOEMODERATE
- Warehouse restore exceeded RTOCOEMODERATE
- Wire callback independence lapseCOELOW
- ATM settlement variance investigation delaysCOELOW
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- Payment Operations12 of 51 pts
23.5% of this entity’s issue pressure
Annual priority score: 52 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- MODERATE severity: 12
Linked entities
- Payment Operations
PROCESS · CRITICAL