- Severity
- LOW
- Status
- CLOSED
- Owner
- Treasury Operations
- Root cause
- Process gap
- Test failure
- Operating effectiveness (COE)
- Opened
- 2025-09-20
- Due
- 2026-02-28
- Closed
- 2026-02-10
143 days old as of 2026-07-01
A callback was performed by the initiating officer; procedure clarified and retrained.
PASS
tested 2026-03-18
This issue records a COE failure, shown first.
Control Operating Effectiveness (COE)
Procedures evaluating whether the control operated over the testing period.
- 1.Select 25 non-standard wire instructions from the period and confirm a callback was performed and documented before release.
- 2.Confirm none of the sampled callbacks were performed by the payment's own initiator.
- 3.For any wire released without a completed callback, confirm a documented exception approval exists.
Control Design Assessment (CDA)
Procedures evaluating whether the control is designed adequately.
- 1.Obtain and read the callback procedure; confirm it requires an independent caller (not the transaction initiator) and defines what qualifies as non-standard instructions.
- 2.Confirm the callback number used must come from a verified source of record rather than the instruction being verified.
Related issues
Same root cause or a shared entity
- Prior pen test findings unresolvedCOEMODERATE
- Payment reconciliation breaks aged beyond SLACOEHIGH
- EUC inventory staleCOEMODERATE
- Manual payment workarounds undocumentedMODERATE
- Warehouse restore exceeded RTOCOEMODERATE
- ATM settlement variance investigation delaysCOELOW
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- Wire Transfer Processing1.25 of 1.25 pts
100% of this entity’s issue pressure
Annual priority score: 34 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- Closed within the year, residual signal: 5 x 0.25 = 1.25
Linked entities
- Wire Transfer Processing
PROCESS · CRITICAL