- Severity
- LOW
- Status
- CLOSED
- Owner
- Channel Operations
- Root cause
- Process gap
- Test failure
- Operating effectiveness (COE)
- Opened
- 2025-08-22
- Due
- 2026-02-28
- Closed
- 2026-01-15
146 days old as of 2026-07-01
Variance investigations exceeded standard; workflow automated.
PASS
tested 2026-05-28
This issue records a COE failure, shown first.
Control Operating Effectiveness (COE)
Procedures evaluating whether the control operated over the testing period.
- 1.Select 25 business days across the period and confirm ATM positions were balanced and settled daily.
- 2.For days with variances, confirm they were investigated within the defined threshold.
- 3.Confirm unresolved variances were escalated rather than carried forward indefinitely.
Control Design Assessment (CDA)
Procedures evaluating whether the control is designed adequately.
- 1.Obtain and read the ATM balancing procedure; confirm it defines the daily balancing cutoff and the investigation threshold for variances.
- 2.Confirm balancing is performed independently of ATM cash-loading staff.
Related issues
Same root cause or a shared entity
- Prior pen test findings unresolvedCOEMODERATE
- Payment reconciliation breaks aged beyond SLACOEHIGH
- EUC inventory staleCOEMODERATE
- Manual payment workarounds undocumentedMODERATE
- Warehouse restore exceeded RTOCOEMODERATE
- Wire callback independence lapseCOELOW
Score contribution
Issue-pressure points as of 2026-07-01, before the factor is capped at 0–100.
- ATM Fleet Operations1.25 of 1.25 pts
100% of this entity’s issue pressure
Annual priority score: 32 · issue pressure carries 20% weight in the active model — one factor among several behind that score.
- Closed within the year, residual signal: 5 x 0.25 = 1.25
Linked entities
- ATM Fleet Operations
PROCESS · MODERATE